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Location: 

Seoul, KR

Category:  Corporate Jobs

Customer Service Representative

Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us!

Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.

 

Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.

You’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world’s leading coating resins companies – serve customers in over 100 countries across the globe.

 

Click here to see why we are proud of what we do in allnex!
For a sneak peek into life at allnex site, don’t miss our manufacturing Operator Movie!

 

Position overview

allnex invites you to us as a Customer Service Representative today in South Korea! In this role, you will be responsible for managing customer orders, enquiries, and complaints with consistency, speed, and professionalism. The role also supports continuous improvement in service quality and process efficiency. 

 

If you’re someone who thrives in a fast-paced environment, loves problem-solving, and enjoys building strong relationships with customers and partners — this could be the perfect opportunity for you! 
 

Responsibilities

  • Handle customer interactions — manage orders, inquiries, and complaints promptly and professionally, aligned with Allnex’s service standards and policies.
  • Process orders in ERP (SAP) — receive, enter, and monitor deliveries, quantities, and billing details.
  • Coordinate internally — collaborate with Sales/Business Units, Supply Chain, Credit, PSRA, and Logistics to ensure timely shipment and documentation.
  • Monitor order fulfillment — proactively track orders, communicate delays or changes, and suggest alternatives when needed.
  • Handle shipment schedules — Coordinate shipments and documentation.
  • Maintain data integrity — update customer master data, instructions, pricing, and quotes in the system.
  • Manage documentation requests — provide Certificates of Analysis, Technical Data Sheets, Safety Data Sheets, delivery notes, and invoices to customers as needed.
  • Handle customer complaints — log complaints, follow up with investigations, coordinate corrective actions, and ensure closure.
  • Support process improvements — identify inefficiencies and recommend enhancements to reduce lead times, costs, and errors.
  • Perform daily report checks — download and review outstanding orders report, and take relevant follow-up actions.
  • Assist with ad hoc duties — perform additional tasks assigned by supervisors to support the team’s workload.

Required skills and experience

  • 3 - 5 years’ experience in customer service, with knowledge of logistics and shipping.
  • Proficient in SAP (highly desirable).
  • Intermediate English language skills 
  • Good knowledge of Microsoft Office
  • Logical mindset with a high level of precision and responsibility
  • Attention to detail 
  • Strong problem-solving mindset with the ability to collaborate across functions.
  • Customer-focused attitude, always striving to deliver service excellence.
  • Clear and confident communicator, even when handling challenging situations.

Qualifications

  • Graduate Degree in any discipline.
  • Certification in Trading or Logistics is an added advantage.

We offer

We are proud to offer an international working experience with a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.

Equal Employment Opportunity
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

Find out how you can make an impact!
Check out our careers page for available opportunities. We look forward to hearing from you.

www.allnex.com

 


Job Segment: Customer Service Representative, Fulfillment, Logistics, Coating, Customer Service, Operations, Manufacturing

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