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Location: 

Riga, LV

Category:  Global Business Service Jobs

Technical Analyst

Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us!

Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.

 

Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.

You’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world’s leading coating resins companies – serve customers in over 100 countries across the globe.

 

Click here to learn more about how we can make an impact together!
For a sneak peek into life at allnex, don’t miss our Operator Movie!

 

Position overview

We are looking for a passionate Technical Analyst to gather and analyze business requirements, design technical solutions, and ensure smooth implementation and support of our software systems. If you thrive in a fast-paced environment and enjoy solving complex problems, we’d love to hear from you!
 

Responsibilities

  • Collaborate with stakeholders to gather and understand business requirements.
  • Work with SO, FA, and Technical Architects to design technical solutions.
  • Create detailed technical specifications and use cases.
  • Assist in developing test plans and test cases.
  • Participate in system integration testing.
  • Provide technical builds and perform necessary tests.
  • Seek approval from the Technical Architect.
  • Assist in deploying software solutions.
  • Conduct training sessions for developers and technical staff.
  • Provide ongoing technical support.
  • Provide fixes for bugs during hypercare.
  • Identify and fix gaps based on end-user feedback.
  • Provide guidance to resolve tickets.
  • Actively participate in resolving medium changes raised as part of AMS.

Required skills and experience

  • Minimum 3 years of experience with ITIL process design & build.
  • 3-7 years of experience with ITSM tools (ServiceNow).
  • Experience with JIRA, Manage Engine, BMC Remedy, Azure, or any other cloud working experience.
  • Proficiency in JavaScript, TypeScript, or Python.
  • Experience in implementing and migrating service management platforms.
  • ITIL v4 foundation certification.
  • Good knowledge of IT Services functions and other business functions such as HR, Finance, Customer, or Risk.
  • Experience in process re-engineering and process assessment.
  • Preferred Certifications: ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist – ITSM, ServiceNow Certified Implementation Specialist – Service Mapping, ServiceNow Certified Implementation Specialist – Software Asset Management.

Qualifications

  • Bachelor's Degree in Information Technology or related field.

We offer

  • Monthly gross salary 2220-2775EUR, depending on skills and experience;
  • Partially working from home option;
  • Transportation allowance;
  • Health, accident and critical illness insurance;
  • Annual bonus program and special recognition awards;
  • Excellent working conditions in modern environment;
  • An international exposure in a cross-cultural community;
  • Training, great opportunities to grow and develop your career nationally and internationally;
  • Companys social events;
  • Birthday holiday.

We are proud to offer an international working experience with a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.

Please be informed that allnex conducts background checks as part of our hiring process.

Equal Employment Opportunity
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

Find out how you can make an impact!
Check out our careers page for available opportunities. We look forward to hearing from you.

www.allnex.com

 


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