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Location: 

Riga, LV

Category:  Global Business Service Jobs

German Speaking B2B Customer Experience Specialist

At allnex, you can go to work knowing you make a lasting impact on the world around you. Our work helps to protect and improve more than 1,000 products; from interior coatings for airplanes and scratch-resistant coatings for smartphones, to corrosion protection for cars, and even printing inks for glossy magazines. We are present in 4 regions, with more than 4,000 employees globally, and serve customers in over 100 countries, which makes allnex the world's leading industrial coatings resins company.

Please, come and see allnex insights – Let’s make an impact together!

And here is a sneak peek, how life at allnex sites looks like - allnex Operator Movie
 

Position overview

Are you interested in learning more about Customer Service in the world leading industrial coating resins company? We are looking for motivated and self-organized individual with "can do" attitude to join our team. You will take care of customers and their orders, enquires and complaints, as well as you will pursue timely communication, shipment and documentation with our internal stakeholders.  


If you have a high focus on pro-active approach and you have a strong communication and problem-solving skills, then we are waiting for your application!

Required skills and experience

  • Very good English language skills. 
  • At least intermediate (A2/B1) German language skills with possibility to improve language level with language training organized by the company.
  • Experience in B2B or other customer service facing role.
  • Experience in Logistics will be considered as advantage.
  • Experience in ERP systems will be considered as advantage.
  • Good written and verbal communication skills.
  • Good knowledge of standard office software (MS office: Outlook, Excel, Word, PowerPoint).

Responsibilities

  • Be a key communication point between the company and our customers
  • Process and follow-up on customer orders, respond to customer inquiries in a timely and professional manner and assist to resolve issues
  • Work in modern ERP systems (SAP)
  • Communicate with colleagues worldwide on a daily basis, with the aim to ensure effective order fulfillment
  • Be a part of a friendly team, sharing common knowledge and experience
  • Recommend and execute improvements 
  • Maintain close partnership with sales managers and follow-up for pricing, payment and delivery terms in a co-operative spirit 

Competencies we are looking for in a candidate

  • Show customer focus oriented attitude under all situations, distinct quality and customer service orientation, good communication and collaboration skills.
  • Act decisively and commit to a clear course of actions. Possess logical mind set with a high level of precision and responsibility.
  • Collaborate and build networks to achieve shared goals.
  • Drive results despite setbacks or obstacles. Take a highly focused, goal driven approach toward work.
  • Demonstrate resilience in the changing environment and in the situations of the uncertainty, have strong time management and multitasking skills. 

Qualifications

  • University degree or education in progress. 

We offer

  • Monthly gross salary up to 1400 EUR, depending on skills and experience
  • Partially working from home option
  • Transportation allowance
  • Health, accident and critical illness insurance
  • Annual bonus program and special recognition awards
  • Language training
  • Excellent working conditions in modern environment
  • An international exposure in a cross-cultural community
  • Training, great opportunities to grow and develop your career nationally and internationally 
  • Company’s social events

Equal Employment Opportunity
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

Find out how you can make an impact!
Check out our career page for available opportunities. We look forward to hearing from you.

www.allnex.com

 


Job Segment: Coating, Fulfillment, ERP, SAP, Manufacturing, Bilingual, Operations, Technology

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