Collections Specialist

Position overview

We are looking for a curious, motivated, and dependable individual to join our Global Business Services (GBS) Collections team. In this role, you will play a key part in supporting healthy cash flow across the business by working with customers and internal partners across different countries and functions, understanding customer payment behavior, and helping resolve issues that may delay payments.

You will be responsible for following up on open items, documenting customer interactions, facilitating dispute resolution, and knowing when to escalate issues. You will learn how end‑to‑end accounts receivable processes work and gain practical insight into how finance operations support the business.

This role is a great opportunity to kick‑start a career in a global organization. We value curiosity, analytical thinking, and a strong sense of ownership. If you enjoy learning and problem solving, and your ideal working day includes working with data, systems, and people, join our supportive team!

Responsibilities

• Proactively manage accounts receivable collections through customer contact (email, phone) to ensure timely payments.
• Investigate, resolve, and escalate customer disputes, including account reconciliations and discrepancy resolution.
• Analyze customer payment behavior to identify risks and improvement opportunities.
• Prepare and deliver regular collections reports with clear insights and commentary.
• Maintain accurate customer master data, activity notes, and documentation in systems.
• Collaborate closely with internal stakeholders (Credit, Sales, Customer Service, Cash Application) to resolve issues efficiently.
• Ensure compliance with accounting principles, internal controls, and support audit requests.
• Contribute to process improvements, standardization initiatives, and maintain up-to-date process documentation.
• Escalate complex or high-risk issues to relevant stakeholders as needed.

Required skills and experience

• Advanced English communication skills (written and spoken), including the ability to handle phone and conference calls with customers and internal stakeholders.
• Strong sense of responsibility with effective time‑management skills and the ability to meet deadlines.
• High level of accuracy and attention to detail, combined with strong analytical and problem‑solving skills.
• Proactive mindset with the ability to work independently as well as collaboratively within a team.
• Positive attitude with strong collaboration and interpersonal skills.
• Good computer skills, including proficiency in Excel and MS Office.

Considered an advantage:

• Education in finance, economics, or a related field, and/or experience in finance, a GBS environment, customer service, or similar roles.
• Knowledge of Italian and/or German language.
• Experience working with SAP.

We offer

• Monthly gross salary starting from 1240 - 1475 EUR, depending on skills and experience;
• Partially working from home option;
• Transportation allowance;
• Health, accident and critical illness insurance;
• Annual bonus program and special recognition awards;
• Excellent working conditions in modern environment;
• An international exposure in a cross-cultural community;
• Training, great opportunities to grow and develop your career nationally and internationally;
• Companys social events;
• Birthday holiday. 

Please be informed that allnex conducts background checks as part of our hiring process.

We are proud to offer an international working experience with a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.