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Riga, LV
B2B Customer Experience Specialist working hours 15:30 till 00:00
Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us!
Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.
Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.
You’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world’s leading coating resins companies – serve customers in over 100 countries across the globe.
Click here to learn more about how we can make an impact together!
For a sneak peek into life at allnex, don’t miss our Operator Movie!
Position overview
Are you interested in learning more about Customer Service in the world leading industrial coating resins company? We are looking for a motivated and self-organized individual with a "can do" attitude to join our team in a temporary position. You will take care of customers and their orders, enquiries, and complaints, as well as pursue timely communication, shipment, and documentation with our internal stakeholders.
If you have a high focus on a proactive approach and possess strong communication and problem-solving skills, then we are waiting for your application!
Responsibilities
- Act as the vital link between our company and customers, ensuring their needs are thoroughly understood and met.
- Skillfully manage customer sample requests, diligently tracking progress to ensure a seamless process.
- Provide prompt, friendly responses to customer inquiries and swiftly resolve any issues that arise.
- Utilize the modern SAP ERP system to maintain organized and efficient operations.
- Engage daily with colleagues from around the world, ensuring precise processing of sample requests.
- Foster and nurture relationships with both internal and external customers and colleagues.
Required skills and experience
- Possess good level of proficiency in English for effective communication.
- Knowledge of Spanish is considered a significant advantage.
- The candidate must hold a valid Latvian work permit and reside in Latvia.
- Demonstrate the ability to quickly learn new skills and adapt to evolving environments.
- Previous involvement in customer service or B2B roles is considered advantageous.
- Exhibit strong verbal and written communication skills, crucial for effective interaction.
- Display competence in standard office software like Outlook, Excel, Word, and PowerPoint.
- Familiarity with ERP systems or logistics is viewed as a valuable asset.
We offer
- Monthly gross salary from 1300 to 1600 EUR, depending on skills and experience
- Partially working from home option
- Transportation allowance
- Health, accident and critical illness insurance
- Annual bonus program and special recognition awards
- Excellent working conditions in modern environment
- An international exposure in a cross-cultural community
- Training, great opportunities to grow and develop your career nationally and internationally
- Company's social events
Equal Employment Opportunity
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.
Find out how you can make an impact!
Check out our careers page for available opportunities. We look forward to hearing from you.
Job Segment:
Coating, ERP, Temporary, SAP, Manufacturing, Technology, Contract
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