Spanish Speaking B2B Junior Customer Experience Specialist (Working Hours: 15:30 - 00:00)

At allnex, you can go to work knowing you make a lasting impact on the world. Our work helps to protect and improve more than 1,000 products: from interior coatings for airplanes, corrosion protection for cars, scratch-resistant coatings for smartphones to printing inks for glossy magazines at a newsstand.
Sustainability is a commitment to our stakeholders and a key part of our continued success. be ECOWISE™ is our promise and our proposition.
We are present in 4 regions, with more than 4,000 employees globally, and serve customers in over 100 countries, which makes allnex the world’s leading coatings resins company.

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Position overview

Are you interested in learning more about Customer Service in the world's leading industrial coating resins company? We are looking for a motivated and self-organized individual with a "can do" attitude to join our team. You will take care of customers and their orders, enquires and complaints, as well as you will pursue timely communication, shipment and documentation with our internal stakeholders.

If you have a high focus on proactive approach and you have strong communication and problem-solving skills, then we are waiting for your application!

Responsibilities

Be a key communication point between the company and our customers
Process and follow-up on customer orders, respond to customer inquiries in a timely and professional manner and assist to resolve issues
Work in modern ERP systems (SAP)
Communicate with colleagues worldwide on a daily basis, with the aim to ensure effective order fulfillment
Be a part of a friendly team, sharing common knowledge and experience
Recommend and execute improvements
Maintain close partnership with sales managers and follow-up for pricing, payment and delivery terms in a co-operative spirit

Required skills and experience

Experience in B2B customer service facing role will be considered an advantage
Advanced (C1) English language skills, both written and spoken
Upper intermediate (B2) or higher Spanish language skills, both written and spoken
Good knowledge of Microsoft Office
Logical mindset with a high level of precision and responsibility
Experience with ERP systems will be considered an advantage

Qualifications

University degree

We offer

Monthly gross salary between 1150 to 1300 EUR gross, depending on your skills and experience
Partially working from home option
Transportation allowance
Health, accident and critical illness insurance
Annual bonus program and special recognition awards
Excellent working conditions in modern environment
An international exposure in a cross-cultural community
Training, great opportunities to grow and develop your career nationally and internationally
Company’s social events

Equal Employment Opportunity
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

Find out how you can make an impact!
Check out our career page for available opportunities. We look forward to hearing from you.

www.allnex.com