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Location: 

Riga, LV

Category:  Global Business Service Jobs

German speaking Customer Service Team Lead

At allnex, you can go to work knowing you make a lasting impact on the world around you. Our work helps to protect and improve more than 1,000 products; from interior coatings for airplanes and scratch-resistant coatings for smartphones, to corrosion protection for cars, and even printing inks for glossy magazines. We are present in 4 regions, with more than 4,000 employees globally, and serve customers in over 100 countries, which makes allnex the world's leading industrial coatings resins company.

Position overview

We're looking for a German speaking Customer Service Team Lead to support our customer service activities by directing and overseeing team members, resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance.

Responsibilities

  • Manage team work flow by distributing duties and updating responsibilities when needed
  • Assist manager with coaching, training and escalated situations
  • Demonstrate flexibility in satisfying customer demands in a high volume, production environment
  • Review errors and complaints and take appropriate action
  • Coach the team on how to provide excellent customer service
  • Coordinate internally to insure a seamless flow of materials and information to assure outstanding service level to customers

Required skills and experience

  • University degree
  • 3-5 years in B2B customer service, customer care or other relevant customer-facing roles
  • Experience in mentoring and developing employees
  • Experience in logistic field will be considerate as advantage
  • Excellent English and German language skills
  • Strong computer skills (MS Office), experience with ERPsystems
  • Strong verbal and written communication skills
  • Experience working in a multicultural environment

We offer

  • Safe working environment
  • Health insurance
  • Professional development opportunities
  • Supportive team
  • Friendly and professional atmosphere

Find out how you can make an impact!

Check out our career page for available opportunities. We look forward to hearing from you.

www.allnex.com


Job Segment: Manager, Coating, Customer Service, Bilingual, Management, Manufacturing