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Location: 

Riga, LV

Category:  Global Business Service Jobs

Customer Experience Specialist (Working Hours: 15:30 - 00:00) 1 year contract

At allnex, you can go to work knowing you make a lasting impact on the world around you. Our work helps to protect and improve more than 1,000 products; from interior coatings for airplanes and scratch-resistant coatings for smartphones, to corrosion protection for cars, and even printing inks for glossy magazines. We are present in 4 regions, with more than 4,000 employees globally, and serve customers in over 100 countries, which makes allnex the world's leading industrial coatings resins company.

Please, come and see allnex insights – Let’s make an impact together!

And here is a sneak peek, how life at allnex sites looks like - allnex Operator Movie
 

Position overview

Are you interested in learning more about Customer Service in the world leading industrial coating resins company? We are looking for motivated and self-organized individual with "can do" attitude to join our team. You will take care of customers and their orders, enquires and complaints, as well as you will pursue timely communication, shipment and documentation with our internal stakeholders.  

If you have a high focus on pro-active approach and you have a strong communication and problem-solving skills, then we are waiting for your application!

Responsibilities

  • Be a key communication point between the company and our customers
  • Process and follow-up on customer orders, respond to customer inquiries in a timely and professional manner and assist to resolve issues
  • Work in modern ERP systems (SAP)
  • Communicate with colleagues worldwide on a daily basis, with the aim to ensure effective order fulfillment
  • Be a part of a friendly team, sharing common knowledge and experience
  • Recommend and execute improvements 
  • Maintain close partnership with sales managers and follow-up for pricing, payment and delivery terms in a co-operative spirit 

Required skills and experience

  • Experience in B2B customer service facing role will be considered an advantage
  • Excellent English language skills 
  • Good knowledge of Microsoft Office
  • Logical mind set with a high level of precision and responsibility
  • Experience with ERP systems will be considered an advantage
  • Spanish knowledge is a plus

Qualifications

  • University degree

We offer

  • Monthly gross salary between 1200 to 1400 EUR gross, depending on your skills and experience
  • Partially working from home option
  • Transportation allowance
  • Health, accident and critical illness insurance
  • Annual bonus program and special recognition awards
  • Excellent working conditions in modern environment
  • An international exposure in a cross-cultural community
  • Training, great opportunities to grow and develop your career nationally and internationally 
  • Company’s social events

Equal Employment Opportunity
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

Find out how you can make an impact!
Check out our career page for available opportunities. We look forward to hearing from you.

www.allnex.com

 


Job Segment: Fulfillment, Coating, ERP, SAP, Operations, Manufacturing, Technology

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