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Location: 

Petaling Jaya (KL), MY Riga, LV

Category:  Global Business Service Jobs

Microsoft Infrastructure Operations Engineer

At allnex, you can go to work knowing you make a lasting impact on the world around you. Our work helps to protect and improve more than 1,000 products; from interior coatings for airplanes and scratch-resistant coatings for smartphones, to corrosion protection for cars, and even printing inks for glossy magazines. We are present in 4 regions, with more than 4,000 employees globally, and serve customers in over 100 countries, which makes allnex the world's leading industrial coatings resins company.

Please, come and see allnex insights – Let’s make an impact together!

And here is a sneak peek, how life at allnex sites looks like - allnex Operator Movie
 

Position overview

Are you a competent customer focused Microsoft Infrastructure Operations Engineer with proven hands-on experience in both on-premise and cloud MS infrastructure?  allnex is looking you  to be part of our IT Infrastructure & Workplace Operations team. In this role you will be proposing and implementing continues improvements and supporting the IT organization on complex issues and requests. With your focus on the Microsoft on-premise and cloud infrastructure, you will be working in a team responsible for the global allnex IT infrastructure operations. 

 

If you are driven, analytical, goal-oriented, determined and want to take the next step in your career, we are interested to speak to you! 
 

Responsibilities

  • Perform and control day-to-day management activities which include service provider follow-up by making correct prioritization decision as well as performing reporting and escalation. 
  • Secure user satisfaction by providing preventive maintenance as well as executing efficient recurring maintenance activities. 
  • Propose and implement continuous improvement initiatives and strategies by identifying the areas or opportunities for change.  
  • Participate and contribute in multiple projects by demonstrating successful execution, together with Solution Delivery teams – with focus on the operational aspects and quality control. 
  • Ensure the technical documentation, operational procedures and asset inventory are always up to date.
  • Take the lead in problem management and  complex incident resolution, using structured and analytical methods. 
  • Provide technical advice or solutions to maintain a stable infrastructure standard. 

Required skills and experience

  • Proven and successful previous work experience in a similar IT Infrastructure focused position, preferably in a global and operational context. 
  • Strong hands-on expertise in the Microsoft Server and Cloud area (Microsoft Server, Active Directory, Exchange, Azure AD, M365, …). Specific expertise around Azure Compute and Microsoft licensing is considered an asset. 
  • Next to your expert knowledge on the above – you have a broad general IT Infrastructure knowledge in other domains, such as LAN, WAN, Storage, Security, Workplace technologies, …. 
  • Strong organizational and analytical skills with hands-on technical experience.
  • Excellent problem solving skills: possess the ability to resolve issues by analyzing, investigating and thinking out of the box to provide directional and structural solutions.
  • Self-driven, take accountability for delivering results.
  • Strong focus on operational excellence and on continuous improvement.
  • Efficient communication skills.
  • Good Team player: share problems and solutions as well as proactively offer assistance.
  • Ability to work in a virtual team from different backgrounds.
  • Ability in multitasking and autonomous work prioritization.
  • Excellent written and verbal communication in English is a must.

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science or equivalent trough experience.
  • Certifications from recognized authority are considered an asset  (e.g. Microsoft Azure/ Microsoft 365, ITIL, Prince2, …)

We offer

We are proud to offer an international working experience with a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.

Equal Employment Opportunity
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

Find out how you can make an impact!
Check out our career page for available opportunities. We look forward to hearing from you.

www.allnex.com

 


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