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Riga, LV
B2B Customer Experience Specialist | Working hours: 15:30-00:00
Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us!
Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.
Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.
You’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world’s leading coating resins companies – serve customers in over 100 countries across the globe.
Click here to learn more about how we can make an impact together!
For a sneak peek into life at allnex, don’t miss our Operator Movie!
Position overview
Are you interested in learning more about Customer Service in the world leading industrial coating resins company? We are looking for motivated and self-organized individual with "can do" attitude to join our team. You will take care of customers and their orders, enquires and complaints, as well as you will pursue timely communication, shipment and documentation with our internal stakeholders.
If you have a high focus on pro-active approach and you have a strong communication and problem-solving skills, then we are waiting for your application!
Responsibilities
- Be a key communication point between the company and our customers
- Process and follow-up on customer orders, respond to customer inquiries in a timely and professional manner and assist to resolve issues
- Work in modern ERP systems (SAP)
- Communicate with colleagues worldwide daily, with the aim to ensure effective order fulfillment
- Be a part of a friendly team, sharing common knowledge and experience
- Recommend and execute improvements
- Maintain close partnership with sales managers and follow-up for pricing, payment and delivery terms in a co-operative spirit
Required skills and experience
- Experience in B2B customer service facing and/or after-sales role is a plus
- Ability to work afternoon shift as job requires
- Excellent English language skills
- Good knowledge of Microsoft Office
- Logical mind set with a high level of precision and responsibility
- Experience with ERP systems will be considered as advantage
We offer
- Monthly gross salary 1350 - 1600 EUR, depending on skills and experience.
- Partially working from home option
- Transportation allowance
- Health, accident and critical illness insurance
- Annual bonus program and special recognition awards
- Excellent working conditions in modern environment
- An international exposure in a cross-cultural community
- Training, great opportunities to grow and develop your career nationally and internationally
- Company’s social events
- Birthday holiday
We are proud to offer an international working experience with a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.
Equal Employment Opportunity
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.
Find out how you can make an impact!
Check out our careers page for available opportunities. We look forward to hearing from you.
Job Segment:
Coating, Fulfillment, ERP, SAP, Manufacturing, Operations, Technology
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